Privacy Policy

This Privacy Policy applies to the www.myappliancecare.com (the Website) and myApplianceCare mobile application (the App)

myApplianceCare recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.myappliancecare.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

myappliancecare.com is a property of BigSwitch Ventures Private Limited, an Indian Company registered under the Companies Act, 2013.

Information we collect

Personal and Contact information. We might collect your name, date of birth, occupation, emails, mobile numbers, phone numbers and address details including street, city, state, pincode, country

Family information. We may also collect details of family members as to users for various devices / appliances in your family / household.

Appliance / Device / Equipment Information. We might collect information pertaining to appliances and / or devices used by you. This information includes, but not limited to, brand, model, serial, type, other classification details related to appliance / device and also other documents like purchase invoice, warranty cards / conditions, tenure, costs, subsequent service invoices and other transactional details for the devices / appliances. We use this information to provide products / services on our site for the device / appliance.

Payment and billing information. We might collect your billing name, billing address and payment method when you order/ purchase a product / service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner at the time of payment transaction.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to myappliancecare.com

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, products / services you buy, devices / appliance used by you or your family members / relatives or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

Contact details and address book from mobile device, connected social media accounts. We may collect information about your contacts and email from your phone and social media accounts for promotional campaigns and other marketing activities.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you order / avail / purchase a product / service on our website / app. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name, email address and other details.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase/ order / request on our website / app or for other promotional purposes.

We use information to provide products / services and respond to your requests or questions. We might use your information to confirm your request / order for any repair / service / warranty / AMC or any other product / service on our website / app

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products / services from us we'll enrol you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or transactions in your account pertaining to availing / ordering / purchasing of product / service including but not limited to warranty, AMC and repairs / services.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the service providers / vendors. We share your information with the third party service providers / vendors and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. .

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list and their transactions as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

You shall not hold us responsible for your personal information being available accidentally to third parties, beyond our reasonable control, owing to malicious attack on our infrastructure, spoofing, spying or hacking attacks.

Email Opt-Out.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscribe@myappliancecare.com. It may take about fifteen days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases / orders / requests

Third party sites.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites

Updates to this policy

This Privacy Policy was last updated on 01.07.2016. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Any disputes shall be handled at the Courts in Mumbai.

If you have any questions about this Policy or other privacy concerns, you can email us at support@myappliancecare.com

Why myApplianceCare ?

  • myApplianceCare has been germinated through a thought by working professionals who saw a clear need for singular electronic platform to track and realize more from investment in modern-day expensive appliances.
  • As a registered member of myApplianceCare, you get to track your appliances for free and have digital records of invoice, warranty cards associated with the appliance. Not only these, we help you realize benefits from your warranties and free services. Further, we enable you to have peaceful appliance ownership by providing extended /supplemetary warranty. In due course, we also look at providing AMC contracts and repair services for your appliances.
  • Information for service centres for different brands is not conveniently available as it is provided over various websites of individual brands. We have compiled this information of service centres for multiple brands and made available to you in a convenient manner at no additional cost.

Benefits of myApplianceCare

  • With myApplianceCare, you can truly care for your appliances by registering, tracking and extending the life of your valued appliances.
  • We will help you connect with professional service providers for your electronic devices and appliances for a cost-effective and reliable solution in the areas of product service and repair.
  • We offer online and paper free tracking of warranties and AMC for your appliances, electronics and devices at zero cost.
  • You receive reminders from system on warranty expiry and an option to extend your warranty.
  • You also have a single dashboard view for all your registered appliances with links to upload documents and search service vendors.